We manage our deliveries utilising My Hermes Courier Service. The choice of courier/service is at our discretion with the decision based on the flat rate..
We reserve the right to deliver in multiple consignments; however this will be at no extra cost
All of our items are sent via courier tracked service.
In the event that a package is refused or unclaimed and returned to us there are two options. The package can be dispatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.
Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays.
However, should your order not arrive within the time expected following our notification of dispatch, please contact us and we will endeavor to locate your shipment.
£3.95 Tracked courier service.
This is not a guaranteed Next Day Delivery Service, generally delivery is made within 2-3 working days
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product.
Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 14 days.
Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.
We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.
ALL OUR ITEMS ARE DISPATCHED IN PLAIN DISCREET WATER RESISTANT PACKAGING